Level 2 & 3 Customer Services Diploma
Tax included.
Course Objectives:
- What customer service is
- About the different types of customer service
- About customer service terminology
- Why customer service is so important
- Who the customer is
- About the targeting of customers
- About the customer’s rights
- About consumer rights law in the UK
- The difference between internal and external customers
- How to find your niche
- How to make a great first impression
- Why getting your clothing right is essential to the image you wish to convey
- How body language affects the way you are perceived
- About the power of a positive attitude
- About the client’s perspective of customer service
- How to best meet customer needs
- How to exceed customer expectations
- Why communication is key to caring for a customer
And many many more!