Level 2 & 3 Customer Services Diploma

Course Objectives:

• What customer service is
• About the different types of customer service
• About customer service terminology
• Why customer service is so important
• Who the customer is
• About the targeting of customers
• About the customer’s rights
• About consumer rights law in the UK
• The difference between internal and external customers
• How to find your niche
• How to make a great first impression
• Why getting your clothing right is essential to the image you wish to convey
• How body language affects the way you are perceived
• About the power of a positive attitude
• About the client’s perspective of customer service
• How to best meet customer needs
• How to exceed customer expectations
• Why communication is key to caring for a customer

And many many more!