Level 2 & 3 Customer Services Diploma
Lash You Train You

Level 2 & 3 Customer Services Diploma

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Course Objectives:

  • What customer service is
  • About the different types of customer service
  • About customer service terminology
  • Why customer service is so important
  • Who the customer is
  • About the targeting of customers
  • About the customer’s rights
  • About consumer rights law in the UK
  • The difference between internal and external customers
  • How to find your niche
  • How to make a great first impression
  • Why getting your clothing right is essential to the image you wish to convey
  • How body language affects the way you are perceived
  • About the power of a positive attitude
  • About the client’s perspective of customer service
  • How to best meet customer needs
  • How to exceed customer expectations
  • Why communication is key to caring for a customer

And many many more!