Office Management and Reception Diploma

Course Objectives:

• Who is an Office Manager
• Typical Duties of an Office Manager
• Skills Essential for an Office Manager
• Education and Qualifications
• Work Conditions and Salary
• Career Prospects of Office Managers
• Personality and Personality Development
• Importance of Personality Development
• Most Important Personality Traits of an Office Manager
• How to Project Confidence
• Dealing with the job
• First impression is everything
• Leadership is creative thought and not reactive thinking
• Creative Vs. Reactive
• First impression of a company
• Project Professionalism
• Why customers walk away
• Professional qualities in customer service
• Never say no or I don’t know

And many many more!